What is the payment method?
5.11 Tactical accepts Visa, Mastercard, Discover, American Express, and PayPal.
When will my order be processed?
Express orders must be received by 10:00 AM Pacific Standard Time in order to be processed that day. Orders using ground shipping will arrive within 7 to 10 business days, following credit card authorization. Orders placed after 10:00 AM Pacific Standard time will not be processed until the following business day. Orders placed on Friday after 10:00 AM Pacific Standard time will not be processed until Monday or the following business day.
How do I use a promotion code?
The promotion code must be entered at Checkout. On the left of the screen, click “Apply Discount Code”. Enter the code exactly as given in the field. Then click “Apply Discount” to apply the coupon to your cart.
What is your return policy?
5.11 Tactical has a 45-day return and exchange policy. You may return your merchandise to 5.11 Tactical within 45 days from the date of purchase of your product. Credit will be given once the item is received to their warehouse. Refunds will be applied to the original payment method used at the time of purchase.
Please note, purchases made online at 511tactical.com cannot be returned in-store at this time.
How do I return or exchange a gift I received?
Gift items may be exchanged for the same item in a different size or color. Store credit is not given.