What payment method do you accept?
Aceology accepts Visa, Master Card, and Amex.
Do you ship Internationally?
Yes. They ship Internationally.
How can I change or cancel my order?
If you have changed your mind about your order and would like to cancel or change it, please email [email protected]
as soon as possible, quoting your order number. If your order has already entered the shipping process, unfortunately, it cannot be changed or cancelled.
I received incorrect order. What should I do?
If you have received your order from Aceology and it is incorrect, please email [email protected] so that we can arrange to have the correct products sent to you and the incorrect products returned. They will ship the correct replacement for any incorrect product within 2 business days of receiving the returned incorrect products. Your return must be accompanied with a proof of purchase and the products must be returned in a new, unused and re-sellable condition.
They ask their customers to advise them as soon as possible if your order has been delivered significantly late, damaged or incorrect. If this is the case, please email them at [email protected] Please note that all claims will be honoured at the discretion of Aceology and they reserve the right to refuse to refund or replace any customer claims when returns are excessive and it appears that the policy is being manipulated or abused.
I think my product is faulty. Can I exchange it?
In the unlikely case, there is a production error, They will replace your product. Simply email them [email protected]
with a description and photo of your product and they will do their best to help you!