Why haven’t I received my order confirmation?
If you have placed an order but have not yet received an order confirmation and invoice email, please check your junk mail or spam folder in your email software. It could be the case that your email address was entered incorrectly or your payment was not processed. For assistance with an order please contact us.
Can I send my order as a gift?
You can send a gift to someone using the same method you would use to place an order for yourself. When you enter the checkout area all you need to do is replace the pre-populated shipping address with the recipients’ information. The goods will be delivered to the specified address without affecting your default address details for future orders.
You must specify the order is a gift by selecting the ‘Gift wrap this order’ checkbox at checkout. You can then also enter a personalized message for the gift card included. We will send the goods beautifully presented along with the card containing your message.
Please note there is a $5.00 charge for this service.
How do I track my delivery?
You are able to track your delivery – Once your order has been dispatched you will receive an email confirmation of your shipping details, which will include a tracking number.
Please click on the following link to track your order once it has been shipped:http://auspost.com.au/track
Can I return an item?
If you have ordered the wrong item, color or style you are welcome to return the item and receive a refund. More details are available on the Adorne returns page. If you need further assistance with an order, please contact Adorne
How long does it take to process a refund?
Refunds are processed as soon as Adorne receive the returned items from you. Please allow 5-7 working business days for your refund to post to your bank or credit card account.
