What is the payment method?
Aimee Kestenberg accepts VISA, Mastercard, American Express, ELO and PayPal.
When will my order ship?
Please allow 24-48 hours processing time for all ground orders. You must place your order before 11:30 am (EST) for same-day shipping, otherwise, it will be processed the following business day.
How do I change or cancel an order?
Because their system is designed to process orders very quickly, it is not always possible to make any changes or cancel an order after it has been placed. Please contact them to see if we can make a change to your order. Otherwise, remember that they offer free returns! Please contact [email protected]
for a return label once you have received your order if you wish to return it.
What is your Return Policy?
They’re sorry your purchase didn’t work out! But don’t worry, they offer free returns for all new and unused products purchased from AimeeKestenberg.com and shipped within the US. If you placed an order before May 15th, 2020, please contact [email protected]
for a return label. Unfortunately, at this time they cannot accept any returns for international orders.
When will my credit card be refunded?
Please allow up to 5 business days from the time they received your return to process the refund. And allow up to 10 business days for your financial institution to refund your account. Credit will be refunded back to your account in the same form which it was received.