What is the payment method?
AirAsia accepts Credit/debit Mastercard, Visa, JCB, and American Express cards, BigPay, Internet Banking, UnionPay, E-Gift Voucher, BIG Points.
What is BigPay Checkout?
AirAsia Checkout is a payment feature by AirAsia which allows BIG Members to store up to 10 credit or debit card details in their account and enjoy a faster payment process at the checkout page during flight bookings.
How do I change my flight date or time?
To make a flight change (new date or time of flight) in a booking, you can do so via My Bookings before your cut-off time. Kindly note that flight change is subject to several conditions.
What are the change fee, fare difference, and spoilage fee?
You can change the time or date of your booking but change fee and fare difference may apply on top of the price you have paid in your purchase earlier.
A change fee is the fee imposed when you change your booking to a new time or date. Fare difference is the difference between the original fare you previously purchased and the new flight fare that you have chosen.
When you make any changes in your confirmed booking which results in a lower amount payable, the unutilised portion shall not be refundable in accordance with Article 5.3 of the Terms and Conditions of Carriage. In this case, the difference will appear as “Spoilage Fee” in your revised booking and it is not refundable.
Will I be charged SST for international flights?
There will be no SST charged on international flights, including international Fly-Thru via Malaysian airports.
Will SST apply on Refund Processing Fee?
For bookings made before/on/after 1st September 2018, SST will apply to any processing fee incurred from a refund made on/after 1st September 2018. For refunds due to unexpected circumstances or airline requirements, SST is refundable if the SST has been charged.
If I miss my connecting flight or hotel reservation due to a flight reschedule by AirAsia and I’ve already paid, what should I do?
Like other point to point carriers, AirAsia is not liable for the loss of hotel bookings as a result of rescheduled flights. However, just like any other airline, sometimes flights are rescheduled for various reasons, which include inclement weather. For assistance, please contact them via “Support” at www.airasia.com