What is the payment method?
Alfabridal accepts all the major of Credit/Debit Card and PayPal.
What is the shipping policy?
Their products can be sent all over the world. Alfabridal usually use the air transport of DHL (www.dhl.com) and UPS (www.ups.com). The time of shipping varies with the distance of the shipment. And local carriers will also affect delivery time.
What is the production and delivery time policy?
Alfabridal will deal with your order within 24 hours and inform their tailors to start making your dresses. So if you want to cancel the order, please contact them within 24 hours, they will charge for cancellation of orders over 24 hours because the fabric used for the dress has already been cut. Want detailed cancellation policy, please refer to their return and cancellation policy page (link). Generally, according to the complexity of the dresses, the required time are followings:
Wedding dresses: 3-4 weeks.
Bridesmaid dresses: 2-3 weeks.
What is the exchange policy?
Alfabridal do not offer an exchange service for any products. Because most of their orders are made-to-order dresses. Alfabridal do not have ready-made dresses that can be shipped in exchange for your returned items. If you insist to exchange, you need to return the unwanted items (if eligible per the return policy) to the first and then place a new order for the replacement items. Prior promotional pricing or discounts used when the original order was placed will not be honoured for a new order.
What is the cancellation policy?
Alfabridal know that it is very important for you to order a dress for your special occasion. However, please note that their dresses are made to order, they will process the order as soon as payment received. Once the tailoring process has begun, there will be Labor Costs and Material Costs.
Unpaid orders will not be processed. If you do not need it, please ignore it.
If you cancel your order within 24 hours of payment, you will be eligible for a full refund.
* Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the dress price and the full shipping cost.
* Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the dress price and the full shipping cost.
* Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.
Once your order has been shipped, it can no longer be cancelled.
If you need to cancel your order, please email [email protected] and tell them your order number and phone number. Alfabridal will calculate the cancellation time according to the time of the email is received.
You will get an order confirmation email after payment. Please reply to the email in 24 hours if you need to change any information. If you need to change any information after we start the tailoring, there will be extra cost needed. For example, if you need to change colour after they have prepared the material, which will be wasted. Alfabridal need extra cost to prepare new material. So, if you need to change any information, please tell them clearly by replying the order confirmation email. Alfabridal will make changes without extra cost if you contact them in 24 hours after payment.
What is the return process?
* Email their Customer Service: [email protected] within 3 days upon receiving your order. Please send them an explanation and photographs to state the reason for your return. Alfabridal reserve the right to refuse returns without prior approval from their Customer Service.
* Once you received the reply from [email protected], it means your request for return has been approved. Please return the dress to us with the address we provided ASAP (3-7 days). This information must be written and sent to them with the package: Order Number/Email/Full Name. This is very important for them to recognize your package. Alfabridal are not able to arrange a refund without this information.
* All the dresses that be returned must be checked. Alfabridal will process the refund when they confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the money to get back to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. Once receive the return dresses, they will check and deal with the refund in 3 to 5 business days. Alfabridal reserve the right not to process the refund if they are returned in unacceptable condition. The refund would get back to your account in 2 business days, it also depends on the processing efficiency of your bank.
What is the refund policy?
Alfabridal always tries to provide the best service for their valued customers all the time. In order to provide a better shopping experience and customer service, they will issue a full refund minus the cost of shipping or any rush fees right away for any damaged, defective, or mishandled products. If you find any quality problems with their product when you receive your package, please contact their customer service team. Alfabridal will arrange a free replacement, return or refund as soon as possible.
Alfabridal will offer your reimbursement if you keep the dress and make adjustments locally.
Please note the request on the after-sale problem shall be issued within 3 days after the item arrives at you.