What is the payment method?
Alister accepts VISA, Mastercard, American Express, Discover Card, and PayPal.
Do you ship internationally?
They can currently ship to Canada, Australia, UK, Ireland, Singapore, HK, Japan, South Korea, France, Belgium, and Germany. They are always adding new countries to their international delivery list. If you want to ship an order to a country that is not listed, please contact Customer Service. For more details, please check their SHIPPING & RETURNS policy page.
Can I track my order?
Sure. Sign in to your account or use the tracking number on your confirmation email and look it up on the USPS tracking website.
When will my order be delivered?
It depends on the options you select at checkout; see their SHIPPING & RETURNS page for more information.
Orders are shipped by 12 pm PST, Monday-Friday, excluding federal holidays within the United States.
Do you accept returns?
Yes, they want you to feel good about your purchase. If you aren’t, you can exchange or return items, excluding cosmetics, within 30 days of purchase with your original receipt. Shipping and handling are not included in refunds. Check their shipping & return policy for full details and exceptions.
How long does it take to get a refund?
Once they receive your return, they will refund you back via your original payment method. If this is to a debit/credit card, it will appear in your account within 5 days, depending on your card issuer. For PayPal, the refund will take 3 to 5 business days to appear in your account.