How do I cancel my order?
AllSole are sorry to hear you would like to cancel your order. Make sure to contact their Customer Service team through your account to see if they can help. You can choose to cancel individual items or the whole order. They will send you an email within an hour to let you know if the cancellation has been processed. Items that are in stock are concocted quickly as they want to get products to their customers asap. If this is the case, then visit their Returns Policy to help you get the order back to them instead.
When will I receive my refund?
Your refund should be returned to your account within 5 working days and they will send you an email to let you know it’s on its way. If you do not receive your refund within 10 working days, then you will need to contact their Customer Service team through your account.
Can I track my AllSole order?
Yes, simply log into your account and a status report will be available from the time of the dispatch.
I have received a damaged item. What should I do?
AllSole take every care to ensure your delivery arrives exactly as they sent it, however, things can sometimes get damaged in transit. So that they can look into this for you, please contact them to tell them more. Do not throw the item away, AllSole may ask for pictures of the damage to ensure they take measures to stop it from happening again in the future. As soon as they have looked into what went wrong, they will let you know what they plan to do next by sending you an email.