What is the payment method?
Alpha Industries accepts credit card payments from MasterCard, Visa, and American Express. They also accept PayPal.
How do I care for my Leather Jacket?
Alpha Industries recommend that you care for a jacket with a damp washcloth or locating a dry cleaner that specializes in leather. Too often, customers have taken their leather jacket to a dry cleaner only to find that the chemicals that they used to clean damages the leather. Each dry cleaner uses a different type of solution. Alpha Industries does not recommend the use of a leather conditioner. Instead, they recommend using a leather oil that you first test on an inconspicuous place inside the jacket and this can be found at any leather shop.
Can I cancel my order?
Once an order is placed they do their best to have it processed and shipped out as soon as possible. They may be able to cancel orders for up to one hour after the order is placed. Please note, they can not guarantee that they will be able to cancel your order. After that, the order is processed by its distribution center. If you need to cancel your order, please contact them at [email protected]
as soon as possible.
How do I do an exchange?
Unfortunately, they do not do exchanges at this time. You will need to return your item(s) and place a new order for the correct item(s).
Where is my refund?
Once their warehouse receives the item back, it can take up to 3 business days to process and review. After that, they will be able to process the refund immediately. Credit card refunds usually arrive within 5-7 business days, but times vary by bank. PayPal orders take 48-72 hours to post back to you.