What is the payment method?
Alternative accepts VISA, Mastercard, American Express, Discover Card, JCB, and PayPal.
How can I make an exchange?
If you wish to make an exchange, please use the prepaid shipping label to return the unwanted items along with the completed return form that will be included in your shipment. Alternative is not liable for exchanges or returns sent without a return form enclosed.
Please make a note of the tracking number from your shipping label and keep it for your records. They are not liable for returned packages without the tracking number should the shipment get lost in transit.
EXCHANGES: The original discount or promotional code only applies to items where the same style originally purchased is being exchanged for a different color or size. If you choose to exchange the item for a different style, the discount from the original style purchased cannot be transferred to the new style.
My items arrived damaged, what should I do?
If they’ve sent you a wrong or damaged item, please contact them immediately at 877.747.2915 or e-mail them at [email protected]
and a Customer Service Representative will assist you with a resolution.
How long does the returns process take?
It takes approximately 4-7 business days to process your return from the time we receive it. Credit back to your original card may take an additional 4-7 business days depending on your provider. The entire process will take approximately 2 weeks.
What is the return policy?
If you are not completely satisfied with your purchase, Alternative will gladly accept a return within 30 days for a full refund. Returns and exchanges are available for most purchases. Selected promotions may state the final sale on their website and/or in their advertising. Final sale items cannot be returned or exchanged.