What is the payment method?
Altr london accept VISA, Mastercard, Maestro, American Express and PayPal.
Do you deliver Worldwide?
Yes, they do deliver Worldwide.
What is Altr london return policy?
Any unused items can be returned within 14 days of delivery for a full refund if the return is a result of their error such as in the event of the wrong product being delivered they will pay for the costs of return shipping. Simply drop them an email with your name and order number, then send the product back to the return address provided on your envelope (is also on their contact page) along with a copy of your dispatch receipt. Your refund will be processed upon return.
What is your refund policy?
They were sure you’ll absolutely love Altr london. However if after receiving your order, you do decide the products aren’t for you, they do offer a great refund policy. Any unused items can be returned within 14 days of delivery for a full refund if the return is a result of their error such as in the event of the wrong product being delivered they will pay for the costs of return shipping. Any used items can also be returned within 7 days of delivery for a full refund. Simply drop them an email with your name and order number, then send the product back to the return address provided on your envelope (is also on their contact page) along with a copy of your dispatch receipt. Your refund will be processed upon return.
What is your shipping policy?
Delivery dates are estimates only. After dispatch please wait for 7 working days for standard delivery before contacting them. For first-class delivery, if your item has not arrived after 5 working days they will refund the difference in postage between 1st and 2nd class. For all UK orders if they have not arrived within 14 working days they can issue a refund or resend the item. For international orders please allow up to 14 working days for products to arrive due to customs.
My products haven’t arrived?
Most UK orders should arrive within 3-5 days, international orders usually take 3-7 days, however, given recent events there have been slight delays. They advise waiting 14 working days and if still not received please get in touch on Facebook.