What is Asterley Bros payment method?
Asterley Bros accept VISA, Mastercard, Maestro, American Express and PayPal.
Do you ship worldwide?
Yes, they ship worldwide.
What if the received product is damaged?
In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse to sign for it. Subsequently, if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 21 days from dispatch of your goods. After which period the product will become ineligible for a refund.
What if I got incorrect goods?
You, as their customer, have up to 30 days from dispatch of your goods to return an unwanted product back to Asterley Bros. Even if the product you ordered is part of a multiple item order. You will need to complete the returns form obtainable by contacting their customer service team and send it back to Asterley Bros, along with the goods to return.
What if I returned goods to Asterley Bros depot?
Please note that if goods are returned back to their depot due to non-collection from the Post Office, local sorting office, courier depot or if a delivery attempt had been made then they will not be able to refund the cost of shipping or any returns cost that are incurred by them from their couriers. You have the right to make a claim with the courier or the delivery company.