How long does delivery take?
For Standard shipping, B Free Intimate Apparel ship via the Australia Post regular service with full tracking. For Express shipping, we ship via the Australia Post express service with full tracking.
Express orders are despatched same business day* for orders placed before midday. All standard orders are despatched within 2 business days*. Orders are despatched from our warehouse in Hawthorn East (3123), Victoria. For an estimate on delivery time from Australia Post please visit the following postage calculator and type in 3123 in the “From” postcode field, and your postcode in the “To” postcode field.
Can I change my order?
If you have submitted your order there is no guarantee that we will be able to change it if it has already been posted. However, B Free Intimate Apparel will try our best to accommodate your requests if you immediately contact them at [email protected]
or call us on 1800 341 881.
Can I pick up from store?
You are more than welcome to pick up your order from our design studio/showroom in Hawthorn East, Victoria. Please note that this is the only location available in Australia for in-store pickup. B Free Intimate Apparel opening hours are Monday to Friday 9am-5pm.
B Free Intimate Apparel Design Studio/Showroom: 3 Russell St, Hawthorn East, VIC 3123
When checking out, select ‘PICKUP IN STORE’ as your shipping method. Picking up your order in store is free and you will not have shipping charges added to the cost of your order.
What is your 100 day returns policy?
100 DAYS EXCHANGE AND REFUND POLICY (for all B Free Intimate Apparel items)
B Free Intimate Apparel aims to provide our customers with an exceptional shopping experience. We understand that on rare occasions shoppers are not completely satisfied, and it is important for us to hear your feedback. Simply contact us on the below details, and we will be happy to attend to your needs.
Email: [email protected]
Call: 1800 341 881 or (03) 9972 8261 (Monday to Friday 9.00am – 5.00pm AEST)
If for any reason you are not completely satisfied with your purchase, you may return and replace it within 100 days of receipt.*
Please note that any returned items must be in original packaging, (with tags/labels attached) and the original receipt. It should also be in original condition; not worn and/or washed due to hygienic rules and laws.
*Please note that B Free Intimate Apparel cannot accept returns of clearance items, stick on bras, nipple covers, adhesive butt/hip pads or stick on thongs unless they are faulty.