What are Beauty Encounter payment methods?
Beauty Encounter accepts VISA, Mastercard, American Express, Discover Card, Diners Club and PayPal.
Where does Beauty Encounter deliver?
Beauty Encounter delivers to limited countries which are available during the checkout process.
How do I return/exchange my order?
Most item(s) may be returned for a refund within fourteen (14) days of receipt of merchandise with an approved Return Merchandise Authorization (RMA) and if returned in the original, unopened, unused package condition. Please click here to read their full Return Policy. They’re sorry but they do not allow merchandise exchanges at this time. Please contact their Customer Care department should you require assistance with processing a return.
When will I receive a refund to my account?
Allow 7-10 working days for your refund to post to your account. Some refunds may take up to one billing cycle to appear on your statement. Beauty Encounter will issue a refund back to the same payment method used on the original order. S&H and gift service fees are fully reimbursed if an error was due to a company error or product defect.
What happens if I don’t return my free gift(s) with a purchase?
Any free gift(s) with purchase must be included in the return to receive full credit for the item(s) that qualified for the free gift(s) with purchase. If your return does not include the free gift(s) with the purchase, the gift(s) value will be deducted from the credit amount.
How do I modify/cancel my order?
You can make changes or cancel your order within 1 hour from the time you submit your order. You may do so by contacting their Customer Care during business hours Monday – Friday 9 am – 5 pm PST/PDT or by email at [email protected]
Order changes include cancellation requests, address changes, shipping upgrades or adding/removing items from your order. After 1 hour has passed, your order will be locked and can no longer be modified. They will send you an email to confirm any changes or cancellation request.