What are the payment methods do you accept?
Bellelily accepts VISA, Mastercard, and PayPal.
How do I track my package?
they will notify you of your tracking information via your Bellelily account or through your e-mail when your order is shipped. They are trying our best to speed up the process, making sure your packages arrive as soon as possible. Tracking info will be updated online when customs clearance completed.
What shipping methods does Bellelily support?
They have 2 shipping methods as follows:
* Standard Shipping: Fee; shipping Tracking information provided.
* Expedited Shipping: Fee; shipping Tracking information provided
What should I do if there is an item missing form my order?
* Due to the stock status, your items may be shipped out separately via several parcels.
* Please login to your account to check the tracking number of each item.
* If you find more than one Tracking Number, they have shipped the order in multiple parcels.
* Items with the same tracking number will be in one parcel and should arrive at the same time.
* If you are missing an item that was included in a parcel please contact them.
What’s your return policy?
Bellelily quality control teams will inspect your items prior to shipping to assure your satisfaction, and the quality is guaranteed. If something doesn’t meet your expectations, they’re committed to doing their best to find a solution. For questions, contact them: [email protected]
When will I get my refund?
Refunds will get back to your account within 3-7 business days, depending on your bank or card issuers.