What payment methods do you accept?
Black Bow Jewelry Co. accepts all major Debit & Credit Card.
When will I receive my order?
Most items will arrive via UPS or USPS no later than 7-10 business days with the free shipping option.
It looks like my order will not arrive on time, what happened?
If for some reason they cannot ship your order on time, they will notify you immediately. In those cases, please be aware that they cannot guarantee overnight delivery.
Do you have a restocking fee?
If you would like to return an item after 30 days or after January 31st (for orders placed between November 15th and December 31st), a return authorization is required. If a late return is accepted, a 20% restocking fee may be deducted from your purchase price.
What if I want an Exchange?
They have 2 exchange options:
* To get your new item quickly, place a new order for the new item and send back the original item for a refund.
* Alternatively, send back your original order and we will email you a payment invoice for any price difference for your new item.
How long does it take to get my refund?
Refunds are issued back to the original form of payment within 5-7 business days of receipt.