What are Bluestone payment methods?
Bluestone accepts all major Debit and Credit Cards.
Does Bluestone provide service Worldwide?
Yes, Bluestone provides service Worldwide.
What time can I arrive at the resort?
You can arrive from 11 am onwards on the day of your arrival and use all of the facilities that Bluestone has to offer. Their arrivals lodge is open 24 hours a day, so don’t worry if you can’t arrive until the evening. You will be unable to take your car onto the resort until your check-in time (3 pm for Ramsey, Skomer and Grassholm lodges, or 4.30 pm for other lodge types).
On your departure day check out is at 10 am, however, you are welcome to stay onsite until 3 pm to use Bluestone’s facilities.
Can I cancel my break?
Yes, subject to a cancellation charge, you can cancel your booking. Please see their section D2 of their Terms and Conditions.
If you’d like to discuss cancelling your break please contact their Reservations Teams on 01834 862 400.
Can I change my booking?
Should you wish to make a change to your booking once it is confirmed, they will try to meet your request. Changes are possible 12 weeks or more before your holiday start date. A charge of £35 will be payable for each alteration. Each alteration is subject to availability.
You must select your new start date within 4 weeks of requesting the change, otherwise, the change will be treated as a cancellation and a fee will apply. You may only change your holiday start date once. Please note that you will also acquire additional charges if the cost of your holiday rises.
Is there a charge for cancelling activities?
If you cancel (activities, spa treatments, bike & buggies and restaurant bookings), please note the booking of the above is non-refundable unless the booking is resold. With sufficient notice (a minimum of 48 hours) they will attempt to transfer the booking to another date/time. All deposits for restaurant bookings are nonrefundable. Please note a valid receipt as proof of purchase must be provided in order for a refund to be processed.
