Can I return purchases made online at a Bond No 9 boutique?
Bond No 9 is sorry, but online purchases may not be returned or exchange at Bond No 9 boutiques, Bond No 9 counters in participating Saks avenue stores or any additional Bond No 9 retailers. pleases refer to the return & exchange section for detailed instructions on how to mail in your return.
My merchandise was damaged when I received can I get a shipping refund?
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact them immediately at (646) 284-9009. Please provide the order number along with your full name and email address for the fastest service. To assure prompt resolution, please retain the shipping box, packing materials, and the damaged items for inspection by the carrier.
What is the return & exchange policy?
If you are unsatisfied with your order in any way, Bond No 9 will be happy to accept a return or exchange of any item purchased on their website within 30 days of your purchase. Please note any signed or personalized products are not eligible for return.
What is the international shipping policy?
Bond No 9 ships international via PayPal. Flat rate shipping costs are $150.00 USD and are subject to change based on quantity orders. Please note that customers are liable for import tax based on the country of import.