What is the payment method?
Bonobos accepts all major Debit & Credit Card.
Do you ship Internationally?
Yes. They Ship Internationally.
What’s your exchange policy?
Unfortunately they not able to process international exchanges. If you’d like to exchange your order for a different item, please follow the instructions under, What’s your return policy?to return the order for a refund or store credit and place a new order.
How do I return items?
You may return unworn, unwashed and unaltered items purchased from Bonobos for a full refund within 45 days of the date of purchase, or for store credit up to 90 days from the date of purchase (if you have a bonobos.com account).
You are responsible for the cost of return shipping from any location outside the U.S.
To return an international order, follow the instructions below:
*Place the items and your order form in a box.
*Include the HS code 9801002600 and in the comments section of the commercial invoice, write “articles being returned” and include the tracking number for the original shipment to ensure accuracy and timeliness of return shipping and processing.
5389 East Provident Drive
Cincinnati, OH, 45246
Unfortunately they not able to send prepaid return shipping labels in international packages. Use your own trackable and insured shipping method. Please note they are not responsible for returns that are lost or damaged in transit.
No refunds or adjustments will be made for any international surcharges, shipping and/or handling charges. If you’ve received a damaged or defective item please click here.
How long does a refund take to process?
Refunds are processed up to 10 days after they receive your return, including time for processing and time for your bank to post your refund. If your refund is for store credit, it will be available as soon as your return is received and processed. Please allow additional return shipping time for international returns.
You’ll receive a confirmation email once your return has been processed. They recommend that you use your own trackable and insured shipping method. Please note that they are not responsible for returns that are lost or damaged in transit.
Can I change or cancel my order?
Unfortunately, they can’t change an order once it’s been placed. If you need to cancel your order, please reach out to the Ninjas at +1-877-294-7737 or via email as soon as possible and we’ll do our best to cancel it before it ships. Please be sure to include the relevant order number.
Will I be charged duties and taxes?
If your order is subject to duties, taxes, or related fees, you’ll be charged an international surcharge at checkout, which will cover any duties, taxes, and related fees. The international surcharge will appear as a separate line item when you check out and no additional payment of duties or taxes will be required upon delivery. More information on duty and tax requirements can be obtained by contacting your local customs office or tax agency.