Can I cancel my order after I’ve placed it?
Since most orders placed by 1 PM CST are shipped the same day, it is not possible to cancel an order or an item within your order once you’ve submitted it. Keep in mind, however, that they do offer a 365-day guarantee, so you can return your item(s) for a full product refund during this time.
What is your return policy?
You must be totally satisfied with your purchase. If you are unhappy in any way, for any reason, just return the unused portion within one year of purchase for a full, prompt, 100% product refund. The refund amount does not include shipping and processing fees.
How do I return my product?
To return a product for a refund, please send the unused portion in the mail, along with your name, address, daytime phone number, and original order number (if available). To help them improve their products and services, please provide them with a detailed reason for your return.
Indiana Botanic Gardens, Inc.
3401 W. 37th Ave
Hobart, IN USA 46342
How long will it take the supplement to work?
Supplements take time to work effectively. Please allow ample time for maximum effectiveness. The important thing is to take your proper dose, consistently, every day.
Are your products organic?
They adhere to rigorous quality control standards and strict guidelines in every product they sell. Organic products are noted on the product description pages, but you can be assured that they provide outstanding quality and freshness in every product that they sell.
What are my payment choices?
Their website accepts credit card payments using VISA, Mastercard, American Express, and Discover (not available in the United Kingdom). They also accept PayPal. Military members may order via the Military Exchange website using the Military Star Card.