What forms of payment method do you accept?
Brook & York accepts Visa, Master Card, Amex, and PayPal.
Is delivery free?
Free delivery is offered on all orders inside of the United States, with options to upgrade your delivery for a cost.
Do you offer wholesale orders?
Brook & York does offer wholesale orders if you are interested in selling Brook & York in their store or online please reach out to them at [email protected]
When will my order be shipped?
The Brook & York team offers a fast processing time for all orders. A large selection of our pieces will be shipped within 24 hours of your order. Monograms and a small selection of items will take 3 - 5 business days to process. Each product page offers you details about how long it will take that item to be processed. Feel free to reach out to their customer care team for more information at [email protected]
Where do you ship?
Currently, Brook & York delivers to the United States, Canada, Australia, and Mexico.
What is your return policy?
If you would like to return an item you purchased from Brook & York, they are happy to accept all returns within 60 days of purchase. Personalized items are non-returnable including items that have been engraved. All returned or exchanged items should be in their original condition. To return an item, please follow these steps:
*Please return all items in good condition, with the original invoice and packaging.
*Please indicate on the invoice why the item was returned.
*Please write the word ‘return’ on the invoice.
*Include your daytime phone number in case we need to contact you.
What is your exchange policy?
To exchange an item from Brook & York please follow these steps:
*Send back the original item with the invoice.
*Write on the invoice what product you would like to purchase instead, including item name, item number, and length or size (if applicable).
*Please write the word ‘exchange’ on the invoice.
*Include your phone number in case our customer service team needs to clarify any details.
*If you return the original item in good condition they will refund you for that item, and charge your account for the new item you would like to receive.
All returns and exchanges should be shipped via the US Postal Service to our P.O. Box. At this time we can only accept returns and exchanges when they are sent to the P.O. Box address. Brook & York is not responsible for items that may be lost or damaged during shipment. Your account will be credited within 15 days of Brook & York receiving your item.
Brook & York
P.O. Box 834
Old Saybrook, CT 06475