What are Build-A-Bear payment methods?
Build-A-Bear accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Where does Build-A-Bear ships?
Build-A-Bear ships to the countries which are available in the checkout process.
Can I change my order?
Because of their order, fulfilment and shipping systems are designed to get an order on its way quickly and efficiently, Build-A-Bear cannot change or cancel an order once it has entered the fulfilment process. You may return it for an exchange or a refund once you receive it subject to the terms of our Return Policy.
How can I check my Gift Card balance?
You can check your Build-A-Bear Workshop gift card balance any time! Simply click on the website. You will need to have a Build-A-Bear account to take this action. If you do not have an account with us, please create a Build-A-Bear account.
How do I return an item?
If you decide to return any items in your order for any reason, simply return your purchase at your area Build-A-Bear Workshop store. Or, follow the instructions on the invoice.