Can I make changes in my order after placing it?
Caliroots has no possibility to make changes in your order seeing that they handle it shortly after you have been placing it.
Where is my order?
As soon as your items are shipped, they will email you a confirmation with a traceable link so you can track your order. Since the tracking is first activated when registered at the chosen shipment company, the link isn’t always working right away when you receive your confirmation. If you can see that your order has arrived by tracking it, you do not have to wait for a notification. Just use the ID that you can find at the traceable link to pick it up at your post office. Unfortunately, it is not possible to change your delivery address afterward.
What is your return or exchange policy?
Buying on approval - When shopping at Caliroots, we offer 30 days right to return the products. You can return an item within 30 days of receipt of your order at your own expense. Please note that they do not offer the right to return underwear or swimwear. If you wish to exchange your product to another size, color or product, please place a new order and make a return of your other product/s.
Just follow the instructions on your return document that comes with your order. The item has to be un-used and in new condition. For example, do not send caps in envelopes/bags and don’t put any labels directly on shoe boxes. Both the returned item AND the packaging has to be in un-used as new condition. Please use other wrappings. If the item has been used you will not get a refund and if the shoe box is damaged we will charge a fee of at least 20% of the value of the merchandise or 30 EURO. Remember to mark the shipping documents with “Product return” and “Shipped with tracking number “. It also includes information about the type of product and product value. For your own safety, please save a receipt and your tracking number.
Caliroots does not refund shipping costs.
Please use these Return Forms:
They send you an e-mail as soon as they have opened your return. If you have decided to return parts of your order or your total order you will be refunded 1-5 weekdays after you receive an email from them. Attention! At high pressure, the process of refunds can take up to 14 days.
Caliroots, Vandagatan 3, 164 74 Kista, Sweden
Please direct all inquiries regarding returns to [email protected]
Please state your order number in the subject.
Is it possible to cancel my order after it has been placed?
Since they want you to receive your items as soon as possible, your order is handled shortly after placing it which gives them no possibility to cancel it.