What happens if my goods arrive damaged, faulty or incorrect?
If you receive damaged, faulty or incorrect items, please contact them so that they can arrange a convenient return. They will do their utmost to resolve the issue quickly and with as little inconvenience to you as possible. Within the UK they are able to exchange them for the same items within 30 days of the date of despatch. Orders delivered outside of the UK are not available to be exchanged if you would like a replacement product you will need to return your original item and purchase the item you would like from their website or over the phone. If you would prefer a refund, then the value of damaged, faulty or incorrect goods will be refunded in full, including your postage costs. For products that develop a fault after 60 days please contact them.
What if I want to exchange my item for something cheaper or more expensive?
Within the UK they are able to refund the price difference between your item and a cheaper one or require extra payment to match the price of a more expensive one, this can be taken from the same card as the order was placed with or an alternative if preferred. If the original payment was made via Paypal, they will require an additional payment method, and a member of the team will be in contact before they can send out the replacement item. Outside of the UK, they will need you to return your original order and place a new one.
How long will it take for you to process my exchange or return?
Celtic & Co aim to process your return within seven days of receipt, however, in very busy periods this can take up to 14 days. However, please be aware that your bank may take up to a further 7 days to show the transaction on your account, therefore we ask that you allow 21 days from the date that they receive your return for the refund to appear.
Please note that refunds can only be processed to the original purchaser’s card.
What is your return policy?
*Full price items
Here at Celtic & Co, they want you to be completely satisfied with your purchase. If you’re not happy with your product for any reason, it can be returned for a refund or, within the UK, an exchange.
You have up to 30 days after purchase to return your full-price products, however, they insist that the products must be returned unused and have their swing tags and washing instructions intact.
Please note that reduced items work slightly differently. These must be returned within 14 days from delivery, rather than 30 days. All items must be returned unused and have their swing tags and washing instructions intact.
*Discounts & Promotions
If you are returning goods that you bought using a discount or promotion offer, they will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or promotion offer will no longer apply. All items must be returned unused and have their swing tags and washing instructions intact.
The value of your goods will be refunded in full excluding your original postage costs.
This does not affect your statutory rights as a consumer. Please note that they are not responsible for return postage costs other than for damaged, faulty or incorrect goods. If this is the case, please contact them before returning items.