What is the payment method?
You can pay through Amazon pay, Apple pay, Amex, Diners Club, Discover, Google Pay, JCB, Master Card, PayPal, Shop pay, Venmo, and Visa.
Do you ship Internationally?
They ship internationally. (Note: For area rates not listed, please email [email protected]
).Please refer to their shipping page for details regarding international orders and returns, including duties and customs information.
Do you charge sales tax?
State laws require that they charge applicable sales tax on orders shipped to addresses in the state of Tennessee.
What is your return/exchange policy?
The policies in this section apply only to merchandise purchased using www.chelseacharles.com. They are unable to accept returns purchased in any retail store or any other website. If you aren’t extremely happy with this product for any reason, then they aren’t happy. You may return or exchange the merchandise in undamaged condition within 30 days of the date of the original purchase for a full refund or exchange of equal value. You must have a Return Authorization Form (RA) in order to process a refund or exchange.
To receive an RA form, please email [email protected] along with your order number. Once the return is approved, they will email you an RA form along with instructions. Please print, populate and return with your merchandise.
For credit card refunds, please allow up to 10-15 days for the refund to show on your account. If you are returning a gift, you will receive a store credit to be applied to your next purchase.