What is the payment method?
Chinese Laundry accepts Visa, MasterCard, American Express or Discover cards or PayPal to shop online. International orders may also use PayPal, SafetyPay, and International Credit Cards.
How long will it take to receive my online order?
Customers living in the U.S. and U.S. territories should receive online orders within 7 to 10 business days. Express Delivery is also available. Please keep in mind it may take up to 5 business days before an item ships from the warehouse. This includes express shipping orders.
How do I cancel an order?
In-stock orders: Orders are authorized and processed in real-time so canceling an in-stock order is very difficult. If you need to cancel, please contact customer service by sending an email to [email protected]
or call (888) 935-8825 as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit or exchange.
What is the return policy?
Their goal is complete customer satisfaction. If for any reason you are unhappy with your purchase, your unworn items may be returned/exchanged within 30 days of the date printed on the receipt. Returns will be refunded in the original method of payment. Returns/exchanges will not be accepted after 30 days. All merchandise must be returned in the original packaging accompanied by a packing slip. Without the packing slip, a refund will be made in the form of an even exchange or a merchandise credit for the current selling price. Returns originally charged to a debit or credit card may be returned or exchanged in one of their Chinese Laundry stores. Purchases made on PayPal MUST be returned to their fulfillment center.
Shipping is non-refundable. To make returns easy, they include a return label with your purchase. A $7.00 fee will be deducted from your refund to use our label.
Items purchased during a Buy One, Get One 50% Off (BOGO) promotion may not qualify for the promotion any longer if only one item is returned. When only the higher price item is returned, the customer is responsible for the total retail cost of the discounted item, prior to the applied discount. The deduction from the returned item will be listed on the receipt as “Return Handling Fee”.
Chinese Laundry guarantee against manufacturer’s defects within 60 days of purchase. Regular wear and tear do not qualify. For international orders, click here for contact information on all issues regarding exchanges and refunds.
PLEASE SEND YOUR EXCHANGES/RETURNS TO:
1251 S. Rockefeller Ave.
Ontario, California 91761 USA
RETURN SHIPPING is not included in the FREE SHIPPING PROMOTION. Customers electing to return their purchase for either a credit or exchange will be required to return the product at their own expense. No exceptions.