Can I return my Gift Voucher?
Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. The value of the gift voucher cannot be converted back to cash.
How do I change my account details?
It’s easy to make changes to your details, whether it’s your payment information, password or address book. Log-in to your account and you will see a range of categories at the bottom of the page under ‘Account Settings’.
How can I pay for my order?
They offers a variety of online payment methods to ensure our customers can place orders with ease.
VISA, MasterCard, MaestroAmerican Express, Alipay, PayPal.
What do I do if I have not received my order?
They will send you an email as soon as your order is on the way. For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is. Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot.
What is your returns policy?
Please refer to their returns policy page for more information. If you still need help or have any further questions then their Customer Service team is on hand to help. You can contact them through your account.