Can I exchange for a different size?
Yes, you can! Please re-order the costume you need in a new size. This is to ensure that you can secure that item, and Costumebox can get it out to you as quickly as possible. Then you can return the item you don’t need by clicking here and following the prompts.
Do you have a shop I can visit?
CostumeBox has one shop, it’s Costumebox.com.au! They do have a warehouse and office space located in Brookvale on Sydney’s Northern Beaches, their address is 10 Clearview Plac, Brookvale, NSW, 2100. Unfortunately, they do not have facilities for you to browse or to try on costumes at our physical location, however ‘click and collect’ orders placed by 4 pm Monday - Friday can be picked up the same day.
How can I track my order?
When your order leaves their warehouse, you will receive an email confirmation with your shipping tracking number, which has a link to the couriers’ website. That tracking number will not generate any information until the following business day, so don’t worry if there is no information available immediately.
When will I receive my order?
Costumebox are always working towards getting your order to you as quickly as possible. If you select their Premium Platinum delivery method and order before 4pm Sydney time you should expect your order the following business day. They have a 96% success rate for on-time deliveries. If you choose their Standard Shipping option it can take 1-9 business days for delivery, depending on where you’re located.