Can I track my order?
When your online purchase is complete, you will receive an email containing your order confirmation and delivery details. Country Road & Trenery Outlet will also provide you with a link that will allow you to track and trace the status of your delivery at any time.
How should I know my order is cancelled?
An email will be sent to you when an order is voided or cancelled. Any cancelled orders will be listed as Voided in this view panel. You can click on the order to view the items we could not supply. You will be refunded for any voided or cancelled orders once all other items or associated orders from the transaction have been dispatched.
Are there any exceptions to Country Road & Trenery Outlet change of mind policy?
Their change of mind policy does not apply to the following merchandise: Earrings, hair pieces, hosiery and underwear. Due to hygiene reasons, earrings, hair pieces, hosiery and underwear are unable to be returned for change of mind.
Do Country Road & Trenery Outlet return items I purchased online?
Items purchased online may be returned to any Outlet store or by post to Outlet online for a full refund or exchange.