How do you measure your bags?
Crumpler believe the most accurate way is to fill each bag first, then measure. Not Christmas dinner chock-a-block bloated, but enough to achieve its intended shape and true usable volume. Just remember, Crumpler bags are not square boxes , so our quoted measurements are generally taken at the widest external point, within reason.
How should I clean my bag?
To spot clean exterior stains use lukewarm water and mild soap, then remove any soap residue with a damp cloth. For heavy soiling, lightly wipe with a damp cloth. Always dry in the shade. Never submerge your bag in water, to avoid mould and avoid having it dry cleaned, tumble-dried, ironed, treated with harsh chemicals and detergents. Doing so will ruin the protective coating on its fabric.
Can I make an exchange or return?
BOUGHT THE WRONG BAG?
No problem! You can return the item within 28 days for a full refund if the bag is unused, you have all tags attached, as well as the original receipt and packaging. Either take it into a store near you or send back to:
Crumpler HQ attn. Returns, Level 10, 180 Russell Street, Melbourne, 3000, with all your return contact details.
Crumpler are not able to refund any shipping costs occurred when ordering or returning online purchases.
A special exchange period will be available during the Christmas season. Any items purchased as gifts throughout November/December can be exchanged anytime until the end of January. As long as they are unused, have tags attached and you have the original proof of purchase (receipt or order number).
How long does shipping take?
Orders are processed daily Monday to Friday at approximately 11am and are shipped out the same day. Estimated time-frames for the arrival of your order are listed below.
Free Delivery: Aus Post delivery within 3 – 7 days
Express Post: Aus Post delivery within 1 – 2 days -Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres *
Economy: 3 – 10 day delivery worldwide* Express: 2 – 4 day delivery worldwide* Please note: We are not able to ship to any countries in Europe, Africa or South America.
*shipping estimates based on major metropolitan areas only.
International orders may incur local duty or customs charges. As Crumpler do not charge Australian GST on international orders, any fees or duty incurred at customs is the responsibility of the purchaser. Check your local customs office for further info.