Can we return or exchange an item we bought?
Czarina happily accept returns and exchanges on full priced items. All returns must be in the original condition as sent. The item must not be worn, altered or washed, and must have its original tags attached. Moreover, items must be returned within 7 days of receiving the order for Australian orders, and within 14 days for orders for New Zealand, United Kingdom, and the United States.
Can I return a sale item?
Unfortunately, we offer no refunds, exchanges or returns in any way for sales items, unless the item is deemed faulty!
How many days does it take to get a refund?
Refunds are processed within 48 hours of receiving your returned parcel; however, during busy times, it may take a couple of days. Please allow up to 7-14 days for refunds to be credited to your original payment method.