How long will it take to receive the first issue of my subscription?
Their publications are printed about five weeks in advance. This is the reason subscriber copies are despatched before they go on sale in the shops, therefore it can take a few weeks for your subscription to begin.
If you wish your subscription to start sooner or to delay the start of the subscription to coincide with a specific time (e.g. a birthday), please call their Customer Service team on Freephone 0800 904 7260 (UK) or +44 (0)1382 575322 (Overseas). Subscriptions to This England, Evergreen Scottish Wedding Directory and Scottish Caravans & Motorhomes will typically start sooner as they commence with the current issue.
Their Contact Centre is open from 8 am to 6 pm, Mon- Fri and 9 am - 5 pm, Saturday (UK times).
How long does it take for my free gift to arrive?
Your free gift can take up to 28 days to arrive. If you are using Direct Debit as your subscription payment method, the free gift will be held until 2 weeks after we receive your first Direct Debit payment.
How do I cancel my subscription?
You can contact them using the contact form below or by telephoning 0800 904 7260 UK Only (+44 (0)1382 575322 Overseas) to cancel your subscription.
Can I order a subscription/product to an overseas address?
Yes, you can order to an overseas address - please ensure you select the overseas price rate on their website accordingly and enter the Shipping Address at the checkout.
I’ve not received my magazine/newspaper – can I claim a replacement?
Yes, you can claim a replacement issue by contacting them using the contact form below or by telephoning 0800 904 7260 (UK) or +44 (0)1382 575322 (Overseas).
How do I renew an existing subscription online?
Just click on the “Manage My Subscription” button on the homepage (top right corner) and enter your Subscription Account Number and Surname or Postcode to log-in and renew your existing subscription.
What is the payment method?
DC Thomson Shop accepts Visa, MasterCard, Maestro, Direct Debit, and PayPal.