Do Deramores stock whole ranges?
Yes, they do. Deramores are proud to supply the entire assortments of brands such as Rowan, Stylecraft, Sirdar, King Cole, Scheepjes and more. Deramores has over 100,000 items in stock, and most of their products are available for same day dispatch.
Is what I see on the website an accurate representation of what I will receive?
Every effort is made to guarantee the items you see on the website are a true match to the items you receive. If there are any discrepancies, items are repaired accordingly. Shades may differ depending on your computer monitor. All photographs and visuals on the website are copyright protected.
How do I know my order has gone through?
Once you place your order, you will receive a confirmation email to tell you your order has been received. After receiving the details, please make sure you check all your order details and delivery address are correct.
If you have not received an email from Deramores, please email their Customer Service Team at [email protected] or call them on +44 (0) 1733 777 345 (Monday - Friday, 7:30am - 5:30pm UK Time). Alternatively, you can leave Deramores a message on Live Chat.
I forgot to add items to my order, can you add them?
Deramores cannot add items to an order, however, if you contact their customer Service Team at [email protected]
within 24 hours of placing your order, they may be able to raise an additional order for you and waive the postage charge. You can also call Deramores on +44 (0) 1733 777 345 (Monday - Friday, 7:30am - 5:30pm UK Time). Alternatively, you can leave them a message on Live Chat.
I ordered the wrong colour/brand/item, can I exchange/return?
Yes, Deramores offer a 30 day no quibble return policy, so if you ordered something by mistake, they will be more than happy to offer you an exchange or refund.