What are the payment methods DFB fan shop accepts?
Customers can pay through VISA, American Express, Mastercard and PayPal.
How long will it take to receive my order?
Orders are usually delivered within 3-10 working days. In exceptional cases, delivery can take up to 20 working days from the date on which your order leaves their warehouse.
Is there any requirement for the deliveries?
Yes, there are some conditions need to be fulfilled by customers the weight of the order must be less than 2 kg, the value of the order must be less than € 200, the order must not exceed the dimensions of 60 cm x 60 cm x 60 cm.
Can I return my order?
With the right of return, customers can also withdraw from the contract after the 14-day cancellation period has expired by returning the goods to DFB fan shop within 90 days of receipt. Timely dispatch is sufficient to meet the deadline.
Are you checking for fraudulent use of cards?
When they receive your credit card details, an online review of your credit card will be carried out with your receiving bankers. This process ensures that the number you entered actually corresponds to a real credit card number and is not a fake card. The CyberSource system also checks various “hot card lists” to ensure that no credit cards are being used fraudulently. This online check of your data takes place via a secure line to the bank. Credit card details are never sent over the Internet as part of the validation process. They also perform random security checks on cards to prevent fraud.