Can I get a refund?
All requests for refunds must be made within 14 days of receipt. They will not be able to process refund requests made outside this period. Refunds will be made for the original purchase price.
All refunds will be made to the card used for the original payment. Refunds can only be made to an alternative card if the original card has expired.
Original postage and packaging costs will only be refunded if the entire order is cancelled by e-mail within 7 working days of the order being placed, and if all goods in the order have been returned to them in original condition. These are your consumer rights under the Distance Selling Regulations. If you believe that you are entitled to a refund of postage and packaging charges, please inform them of this when you e-mail them on [email protected] to request your return.
If you purchased a voucher for redemption against one of their items, the refund of this voucher will be processed by the deal provider. They will confirm receipt of your return, and authorize your refund with the deal provider. Refunds are subject to each company’s own timeframes and policies.
What is 3D-AUTHENTICATION?
3D-authentication refers to schemes such as ‘Verified by Visa’ and ‘Mastercard Securecode’, which provide an additional security layer to the process of paying for something online. These schemes allow you to create a password specific to your card, which is then entered during the payment process to authorize payment. This password is not shared with the participating retailer; it works much like entering your pin to authorise a card payment in a shop.
Do Diamond Style offer Free Shipping?
They are currently offering worldwide delivery on all orders over £50. Please take great care when inputting your delivery address. Their address labels are generated and printed directly from the information you give them when you place your order. If your address is input incorrectly, this may result in a failed delivery.
All deliveries are made between 9:00 and 18:00, Monday to Saturday.
Diamond Style are aware that many of their items are purchased as gifts, and therefore price information will not be included in your parcel. Your order confirmation will be e-mailed to you at the time you place your order, and this will show you the amount you have been charged. You will also be e-mailed a despatch confirmation when your order leaves them.
The price for delivery differs depending on the destination country and the items and quantity of items you have bought. Your delivery charge will be calculated automatically in your shopping basket.
Their quality control system for packing guarantees that every effort is made to protect your items for their time in transit.
How to clean my jewellery?
All jewellery will tarnish over time, but it will happen much faster when it comes into contact with products such as perfume, moisturiser, hairspray etc. The amount and speed of tarnishing that occurs is dependent on the care habits of the wearer. Tarnishing is not a manufacturing fault.
In order to keep your jewellery looking its best and avoid it tarnishing, clean it regularly by gently rubbing it with a lint-free soft cloth. Make sure not to use tissue paper or paper towels to clean metal as they can cause scratching.
Do not expose the jewellery to any cleaning products unless recommended. In no circumstances should bleach, ammonia, chlorine or saltwater be used to clean your jewellery.
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