What types of payment do you accept?
Diamond-USA accept cards from all countries they ship to. For example Mexican credit/debit cards from Mexican customers etc.Major credit cards; American Express, MasterCard, Visa, Diners Club, Discover. For Wire Transfers, you get a 2% discount off of the website price.
What do you charge over the price tag for shipping insurance or Taxes?
They ship worldwide, it is free fully insured shipping. Their prices are all-inclusive.
Will I pay Taxes or duties?
Within the USA there is no tax. All other countries please Email Diamond-USA for shipping options.
What are your return policies?
You have 30 days from the day you signed for the parcel, to inspect your purchase. Within these 30 days, you may ask to return it, you will get a full refund. You do not have to return your purchase within the 30 days, only let them know that you want to return it. The customer pays for the return shipping cost they cover it with insurance. Any Questions? Email Diamond-USA
What guaranties I have that the diamonds I receive are actually the diamonds I ordered?
You are covered by the Credit Card companies for “not as advertised product” or “product did not arrive”, you may charge us back with only this reason.
They ship every diamond with its independent laboratory report, EGL IGL CGL EGS, or GIA. During the inspection period, you may independently appraise your jewel. They offer a no questions asked 30 days money-back guarantee. The 30 days are from the day you receive your diamonds purchase. Should you elect to return your diamonds for any reason throughout this ten days interim, you will receive a full refund. They have been selling diamonds over the net since 1997 and had a very low return rate.