What payment methods do you accept?
DKNY accepts all major Debit & Credit Card as well as PayPal Payments.
Does DKNY ship Internationally?
Yes, DKNY ships Internationally.
How can I check the status of international order?
Once your order has shipped, a tracking number will be provided in your shipment confirmation email. To check the status of an international order, you may contact them or look up the tracking number at FedEx.com.
What is your international duties and taxes policy?
International taxes, tariffs and value-added tax (VAT) will be calculated into your final order total during Checkout. They are based on the purchased merchandise’s country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries that FedEx supports.
What is your cancellation policy?
They are unable to make changes to or cancel an order once it has been submitted. If you have additional questions please call The Donna Karan Company Customer Service at 1-866-984-2118 or email [email protected]
What is your international return & exchange policy?
DKNY accepts international returns if your request is within 60 days of receipt of delivery. The Donna Karan Company does not reimburse any duties or local taxes. They do not accept international exchanges. If you need to exchange an item you will need to request a return, ship the item back at your expense, and purchase the replacement item as a new order on donnakaran.com. NOTE: Applicable VAT tax or other duties and fees, as well as shipping, will be charged on the replacement item.