What payment methods do you accept?
There are different ways you can choose to pay on their website. They support Credit/Debit Card, PayPal.
How do I change my email address?
They can’t change/update our customers’ email addresses as of now.
You can create a new account with a new email address.
And contact the Customer Care Team to delete your account after finishing all your order(s).
How do I receive my full refund?
They will offer a full refund for all returnable items, excluding the shipping fee.
Coupon codes and points will not be refunded as monetary value.
As soon as you discover a wrong/defective/stained item, please contact our Customer Care Team with:
*The order number
*A description of the problems and some clear pictures
*They will get back to you as soon as they can.
Can I exchange for a bigger/smaller size?
They accept the return for refund or exchange within 15 days after delivery.
How long does delivery normally take?
Delivery time: Total Delivery Time = Processing Time + Shipping Time.
Shipping time: Normally it will take 8-15 business days (some places will take about one month because of the long-distance, such as South Africa, etc.) by Standard Shipping method and 6-10 business days by Expedited Shipping for the most places of the United States.
They will update the tracking number by email after the order shipped, and you can also find the tracking number in your account.
Delivery time may vary, especially during peak periods. Please be more patient.
How to change/modify the billing address?
No need to change the billing address, as they will just ship the order to the shipping address that you left on their site for your order.
Therefore, it does not matter that the billing address is different from the shipping address.