What is the payment method?
Ducalm accepts VISA, Mastercard, American Express, Discover Card, and PayPal.
Where do you deliver?
Ducalm delivers worldwide.
What if my item damaged?
Should damage occur to the items in shipment, please contact Ducalm Skincare by sending an email to [email protected]
and they will assist you with a return or replacement of the product after the return of the original product with original receipt/packing slip. Emails will receive their prompt attention within 48 hours.
What is the cancellation policy?
Their order and fulfilment and shipping systems are designed to get orders out quickly. Therefore, they cannot change or cancel an order once it has been submitted.
What is the return policy?
Ducalm Skincare is committed to providing the best customer service satisfaction with their merchandise. Merchandise may be returned within 30 days of purchase when accompanied by the following:
* Original Receipt/Packing Slip
* All original packaging
* Products purchased as a part of a set must be returned as an entire set
* Product samples cannot be returned
* Gift cards cannot be returned
* Products purchased at a store must be returned wherever purchased
* Please refer to each individual store return policy for details