What payment methods do you accept?
DXL Big + Tall accepts VISA, Mastercard, American Express, and Discover.
Do you ship Internationally?
Yes, DXL Big + Tall ships Internationally.
What are the delivery times?
Most in-stock items generally arrive within 4-10 business days after your order is received depending on service type and destination. (“Business days” means Monday-Friday, excluding holidays.) Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout.
Please note: Although they try their best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.
What is your duties & taxes policy?
Duty, customs tariffs and VAT are set by the destination country. They are determined based on the purchased merchandise’s country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. The amount of applicable duty, tariffs, taxes and VAT will vary by country and will be determined and guaranteed by Borderfree during Checkout.
What is your return & exchange policy?
If you are not completely satisfied with your purchase simply return the unworn, unlaundered item(s) in salable condition within 90 days of purchase to a DXL store along with your receipt and original form of payment or return the items(s) via UPS, or your preferred carrier, along with your completed Return/Exchange Form. DXL Big + Tall stand behind their goods and services and always do their best to take care of their Guest’s returns on a case-by-case basis.