Electric Kicks Coupon Codes October 2024

Electric Kicks accepts VISA, Mastercard, AMEX, Union Pay, Apple Pay and PayPal.

Electric Kicks ships within Australia.

All Electric Kicks products are shipped via a courier service unless otherwise stated. Electric Kicks does not take responsibility for the actions or performance of external couriers or delivery partners as Electric Kicks has little control once the order is picked up. This includes but is not limited to:

• Couriers leaving packages in an unsafe area,

• Couriers that don't deliver to the correct address or recipient,

• Couriers that don’t deliver in a timely manner,

• Couriers that don’t notify customers of an estimated delivery time.

While such occurrences are extremely rare, Electric Kicks will do its best to help rectify the situation if it arises.

Orders that contain lithium batteries cannot be shipped by air due to the battery contents of each product. They will usually ship accessories including helmets via air, however.

All products are shipped from Electric Kicks’ warehouses located in Melbourne, VIC and Perth, WA (whichever is closest to the customer depending on the availability of the product).

Customers will be sent a tracking link upon fulfilment of their orders. This may take up to 24 hours to arrive on business days, and 48 hours to arrive if the order is placed on a weekend or public holiday.

Electric Kicks strive to dispatch as many orders on the same day they are placed provided they are placed by 12 noon, Monday - Friday. Unfortunately, Electric Kicks can't guarantee this will be achievable on every order.

Electric Kicks are unable to change, modify, or cancel an order after it has been dispatched. Similarly, Electric Kicks does not price match, instead, they choose to focus on offering incredible service and support, so no refunds or discounts will be offered post-purchase if the customer finds the same product at a lower price elsewhere.

After the order has been delivered, customers can return their order to the closest Electric Kicks warehouse at their own expense within 30 days of the initial purchase so long as the products are unopened, unused, and undamaged. Once the full contents of the order have been received & verified as unopened, unused, and undamaged by Electric Kicks, a full refund shall be issued minus the return delivery fee, a restocking fee, and any fees from payment merchants incurred by Electric Kicks when the order was placed. Please contact support@electrickicks.com.au to arrange a return.

Please refer to the Returns Policy & Product Exchange Policy for more information on returning or exchanging a product.

While Electric Kicks strives to deliver every order as quickly as can be achieved, there may be exceptions where this may not be possible. These can include:

• Customer order time (eg. public holidays, weekends, courier cut-off times), Delays out of Electric Kicks’ control (delays from shipping, customs, couriers, missing orders, lost orders),

• Pre-orders - Times can vary significantly as Electric Kicks are often dependent on customs and delivery to Electric Kicks’ warehouse plus backlogs of orders, Other circumstances are out of Electric Kick’s control.

Electric Kicks has a 30-day return policy, meaning any Customer can return a product, or products included in their purchase within 30 days of that purchase, with the date the order is dispatched from the Electric Kicks depot, or collected by the Customer from an Electric Kicks depot serving as day 1 of this period. Terms & conditions apply to this Return Policy, so please read on for specifics relating to product returns.

Electric Kicks cannot accept returned products after 30 days have passed from the date the product was dispatched or collected under any circumstances.

Electric Kicks is unable to accept a returned product or issue refunds for a product that has been used in any way. All returned products will undergo a thorough assessment by an Electric Kicks technician before any refunds or exchanges are issued.

Customers are advised to adequately research their desired products by leveraging the Electric Kicks support team, blog posts, YouTube channel, or third-party reviews to educate themselves on the available options & product suitability before committing to a purchase.

A Customer may return any ordered product within 30 days of purchase because of a change of mind provided the product is unused, undamaged, and in its original packaging, which is also required to be fully intact.

If any returning product is damaged during return transit or goes missing before it is delivered to Electric Kicks, no refund will be issued. In these instances, the Customer is advised to contact their chosen courier service for assistance.

Customers are advised to take photos of their returning product in its packaging before collection and take photos of the product being collected by their chosen return courier.

In the event that a product purchased from Electric Kicks has a manufacturing defect, or develops a manufacturing defect during its warranty period, provided that defect is not caused by misuse or the product as defined in the Electric Kicks warranty policy, Electric Kicks shall, at its own discretion, offer the Customer the option of returning the product in exchange for a new version of the same product, or returning the product to be repaired under warranty, at which point, that product shall be returned to the Customer.

A different shipping process applies for warranty issues. For more information, please refer to their Warranty Policy.