What is Ellesse payment method?
Ellesse accept all major Credit Card, Debit Card and PayPal.
What countries do you deliver to?
Ellesse ships within Australia only.
Where is my order?
If you have received confirmation of dispatch but your order has not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your Shipping Confirmation Email. For information regarding their delivery services, please visit their Delivery page. If the delivery date has passed and you have not received your order, please contact them to get in touch and they can assist you further.
I ordered my items from the website. Can I return them to a retail store?
Unfortunately, you will need to return the item directly to them. Your rights are against a company that has sold you the product. Please use the returns form that is on the reverse of your delivery note.
Can I cancel my order?
Due to their fast order processing service, unfortunately, they are unable to cancel an order once it has been placed.
How will I be refunded?
Your payment will be refunded to the card used to pay for your order. Refunds will be credited to your credit/debit card no later than 14 working days after they receive your returned items. It would then depend on your bank and how long it will take for them to process the refund so that it shows in your account, but most banks process refunds within 3 working days.
I think my item is faulty. What do I do?
Ellesse‘s reputation for quality products and service is very important to them, so rest assured that they’ll do everything they can to resolve this issue quickly. Please reach out to their Customer Service team by visiting their page for further assistance.