What are the payment methods?
Envie de Fraise accepts Debit Card, by Cheque, and Paypal.
What are the return costs?
In mainland France: a contribution to the return costs of 1 euro will be deducted from the amount of the reimbursement or the credit. Processing your return can take up to 3 weeks.
Returns are free in the following countries: Italy, Spain, United States, Great Britain, Benelux, and Germany.
Other countries: The costs related to the return are your responsibility, a return with tracking is recommended.
In such a case, your package must then be prepaid at the rate in force and delivered to the Post Office for return to the company at the address below.
How to make a return?
*Go to your customer account and click on “Return an item”
*Select the products to return
*Then, print your pre-filled return slip to slip into your package and choose the shipping method for your return.
*Your return will be processed within 10 days of receiving your package.
Please note: your return shipment via Relais Colis or Bpost may take up to 3 weeks.
Can I exchange an item?
Envie de Fraise does not yet allow a direct exchange of an item when requesting a return. If you want to exchange one or more items, simply make a return request and then place a new order.