How can I cancel my order?
This right to cancel is inclusive of the 14-day statutory cancellation right that you have but is in addition to your rights to return defective or damaged goods and your other legal rights. For further details of these rights, you can contact the Citizens Advice Bureau at www.citizensadvice.org.uk/consumer/.
Can I get my purchase delivered the next day?
In order to get your application processed by Hitachi, they are unable to deliver interest-free credit items the next day. Once your application has been approved and confirmed to them by Hitachi we will inform you of when the order will be delivered. If you require further information please visit or call your local Ernest Jones store.
Where can I redeem my voucher code?
Voucher codes that have been issued by email can only be redeemed at ernestjones.co.uk. Voucher codes that have been issued by an Ernest Jones store or by post can usually be redeemed at ernestjones.co.uk or in any Ernest Jones store but please refer to the terms and conditions of the offer. To find out where other voucher codes can be redeemed, please refer to the terms and conditions of the offer.
What is the payment method?
Ernest Jones accepts PayPal and PayPal Credit.