I have received a faulty or damaged item - what should I do?
If you have received a faulty item, contact Escentual’s customer services team via email [email protected] or by phoning them on +44 (0)2920 008844, and they will inform you of the returns procedure for faulty items. When contacting them please make sure you have the following information ready:
Your Order Number
Product Code/Product Name
Details of the fault
If you want a refund or replacement
Can Escentual gift wrap my order for me?
Entirely free, Escentual can gift wrap your order in delightful wrapping paper and ribbon, and can even add a personalised message on a gift tag.
Do Escentual offer a loyalty scheme?
With Escentual’s Pretty Pennies scheme, you earn two Pretty Pennies for every pound spent at Escentual. Each Pretty Penny is worth, you guessed it, one penny, so if you spend £100, you get 200 pennies!
What is Escentual’s Delivery Policy?
Standard Delivery: £1.95, free over £30
2-Day Delivery: £1.95, free over £30
Next Day Delivery: £4.95
What is Escentual’s Returns policy?
Returns are accepted of all items returned within 14 days. Returns must be in an unused, resaleable condition.