What is the payment method?
Event Decor Direct accepts VISA, Mastercard, American Express, Discover Card and PayPal.
When will my order ship?
Generally, your order will ship within 48 to 72 hours, but it is very important that if you have a deadline you meet, you make Event Decor Direct aware of it.
What if my tracking information says delivered but I haven’t received my order?
All of Event Decor Direct shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact UPS at 1 (800) 742-5877 in order to investigate this issue. They cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you suspect that your package has been stolen, please contact the proper authorities.
What is the cancellation policy?
If you decide to cancel your order, please contact Event Decor Direct at 1.800.914.3538 or email to [email protected]
as soon as possible and they will cancel the order. If they are able to cancel, your credit card charge will be reversed with no restocking fee. Your credit card statement will reflect both the charge and the refund.
What is the return policy?
All merchandise must be returned in the original condition, packaging and shipping configuration. Product received in other than the original packaging may not be resalable, and either no refund will be issued or additional charges will apply. If in doubt, please discuss the situation with Event Decor Direct before requesting an RMA.