What is the payment method?
Everten accepts VISA, MasterCard, American Express, PayPal and Afterpay.
How do I track an order?
An email is sent once your parcel is shipped with a link to track your parcel. You can also track your order here. Simply enter your order number and email address used to complete your purchase to see the latest shipping status.
How long will delivery take?
Due to increased volumes in addition to new hygiene and distancing procedures, their current dispatch time is between 4-6 business days. Estimated delivery times within Australia once dispatched are approximately 2 to 5 working days for a standard rate of delivery to metro areas and up to 10 days for regional areas. They send over a 1000 parcels a week all over Australia and over 99% of orders are dispatched within 2 business days of the order being placed. They trust you understand the warehouse team are working hard to ensure you receive your order ASAP.
What is your return policy for damaged items?
Everten will replace any goods that arrive at their destination faulty or damaged, providing a claim is made within 24 hours of the parcel being signed for - confirmation of claim can be done either by a phone call or email. With particular respect to items that arrived broken or damaged, the damage must be advised within 24 hours of receiving. Under no circumstances will refunds be given for notification after this period. PLEASE ENSURE ONCE YOU RECEIVE YOUR ORDER THAT YOU IMMEDIATELY CHECK FOR ANY DAMAGE AND INFORM US IMMEDIATELY. Everten will not offer a replacement for damaged/broken items after the 24hr period after receipt of goods has lapsed.
What is your return policy for change of mind or incorrect choice?
For exchanges for change of mind purchases or incorrect choice, Everten will exchange or refund any undamaged item only if returned within 30 days of purchase, and as long as the purchased is returned in its original condition including its packaging. Delivery and handling charges on returns are not refunded for incorrect choice and are to be returned to the store at the customer’s cost and risk. If you wish to exchange, please note that a separate shipping fee to send the exchanged item may apply.