Question 1

How long does it take to get my controller?

Accepted Answer

When checking out, you have the option to select your estimated window of delivery. The delivery windows are 2-4 days, 5-6 days, and 7-10. Rush processing will push you to the front of the production line for the fastest delivery. The Estimated Delivery Window is always the window they are aiming for, however, their website does not account for holidays or orders that include custom text or graphics.
Custom Text or Graphics may delay your controller up to 2 business days.

Question 2

Are these tournament/eSports legal?

Accepted Answer

Yes, their Evil Shift professional gaming controllers are fully tournament legal and approved by MLG. However, the Master Mod is NOT compatible with tournament play.

Question 3

Will my controller works with new games?

Accepted Answer

They know that sometimes it is hard to commit to a controller, not only because they have so many great options, but because the gaming industry is always evolving! As new games are released, Evil Controller’s research and development team will begin developing new mods and features. Evil Programmers will then create new custom programming specific to those new games. Your Evil Controller can be updated at any time though, simply contact 1.877.880.3845 to speak with customer service and begin the upgrade process.

Question 4

Do you ship worldwide?

Accepted Answer

Yes, they ship worldwide and in as short as 3 days for delivery via FEDEX.

Question 5

What is your return policy?

Accepted Answer

RETURN POLICY
Evil Controllers provides a 14-day trial period to experience your evil controller. If you decide to return your controller, it must be sent back to their facility within 14 days from the date of receipt. Evil Controllers are hand-made to your specifications, therefore a 15% restocking fee may be applied for any item returned unless the item is found to be defective. If there is extensive damage or wear and tear to the controller, the item may have an increased cost in return. Evil iD is a non-refundable service, as the customization process is done uniquely for your controller. When returning a controller that features our Evil ID they cannot refund the cost of the ID nor the cost of the shell. Shipping fees are non-refundable. Rush service or shipping insurance is also a non-refundable service. The customer is also responsible for any return delivery charges and any loss or damage to the controller.
REPAIR POLICY
If your Evil Controllers is in need of repair and is outside of warranty, don’t worry, they have you covered. Evil Controllers standard repair fee is $35 and covers almost every aspect of the controller.
The following scenarios will disqualify your controller for repair:
*Thumbstick Drift
*Thumbstick Assembly Damage
*Severe physical damage to the controller
*Water Damage
Repairs take 2-6 business days to process once they have been received. Accessible controllers may take 1-2 weeks to repair.

Question 6

What are customs, duty, and VAT fees?

Accepted Answer

International Shipping times are usually 3-6 business days. Once the product has shipped it can take 2-5 business days to arrive. To be safe, Evil Controllers does declare the package for insurance purposes at the lowest possible value. Unfortunately, they have no control over customs, duty, and VAT fees, although, in the event that these might be applied, they are usually minimal. Evil Controllers is not responsible for these fees.

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