What is the payment method?
Express Trainers accepts VISA, Mastercard, Maestro, Delta and PayPal.
What is the shipping policy?
Express Trainers carriers will normally attempt to deliver your order during their working hours, typically 9.00 am to 6.00 pm Monday to Friday (excluding Bank Holidays). If there is no one available to receive the delivery, the carrier will leave a card explaining what has happened. Sometimes the carrier may attempt to leave the parcel with a neighbour, otherwise, it is likely to be sent to a local post office, sorting office or carrier’s depot.
How can I track my orders?
To check your order status, just click on the My Account link at the top of the page, sign in and then click on Order History. An email will also be sent with tracking details once your order leaves Express Trainers central warehouse so you can track your order.
What if my orders are incomplete or damaged?
If your order is incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please contact Express Trainers via the contact page or refer to the receipt which you receive with your order which has a comprehensive itinerary of returns and exchanges or alternatively by phone on 0191 500 2020.
What is the exchange policy?
If you wish to exchange your shoes for a different pair or do not wish to keep them, then you may return them within a 30 day period from the date of despatch. You will be liable for the shipping charges for any returns except where the goods are faulty or where we have sent the wrong item.