When will fae.house email me my tracking number?
fae.house will email you a tracking number within one business day after your order is dispatched. Watch out for this email so you can track the progress of your order.
Do fae.house ship to PO BOXES?
fae.house CANNOT ship to PO BOXES, as all packages must be signed for upon delivery, so please ensure that you provide your daytime delivery street address and contact phone number. fae.house is also unable to re-direct orders once they have been dispatched, so triple check all details are entered correctly in the checkout.
Will I receive my package exactly within the time frame expected?
Unfortunately, fae.house cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
Who is liable for the extra taxes?
Customers are liable for all import duties, customs and local sales taxes levied by the country they are shipping to; payment of these may be necessary to release the order from customs on arrival. fae.house WILL NOT be held liable for any fees or taxes the customer may incur or if the product is seized by customs.
How are international orders shipped?
All International orders will be shipped with DHL Express except for Russia - these will be shipped with Australia Post.